We do hope you love your Trés M purchase however should you wish to return items purchased you may do so in the original, unused and saleable condition for a refund or exchange within 10 working days from receipt, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emma@tresmactive.co.uk.

Customers are responsible for return postage. We do suggest for your own peace of mind that goods are returned by Recorded Delivery as we are unable to refund goods not received by this office. It is the customers responsibility to claim compensation from Royal Mail for goods not received. Items sent back to us without first requesting a return will not be accepted.

 



Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that if payment was made by Credit/Debit card then the refund can only be issued to the card used to make the original purchase. All refunds will be made within 7 working days of receipt of products excluding any delivery costs.

 Claims for faulty items made after 10 days have elapsed will be processed at our discretion. Items with a reported defect deemed to be as a result of acceptable and typical wear and tear or neglect or misuse will not be classed as faulty.

 We are always here to help!

If you have any questions, drop us an email at info@tresmactive.co.uk